SHIPPING POLICY

At KEYA Jewelry, every order is carefully prepared, inspected and packaged before dispatch. Please review the estimated preparation and delivery times below before placing your order.

ORDER PREPARATION

Orders are prepared within 1–5 business days before dispatch.

Business days are Monday through Friday, excluding public holidays. Orders placed on weekends or public holidays will begin processing on the next business day.

During peak shopping periods, holidays or promotional events, preparation may take slightly longer. We will contact you by email if an unexpected delay significantly affects your order.

ESTIMATED DELIVERY TIMES

The following delivery estimates begin after your order has been dispatched and do not include the 1–5 business day preparation period:

United States: 5–8 business days

Canada: 7–9 business days

United Kingdom and selected European destinations: 6–10 business days

Australia: 7–15 business days, excluding remote areas

New Zealand: 7–15 business days, excluding remote areas

Delivery to remote, rural or island locations may require additional time.

ESTIMATED TOTAL TIME

The approximate total time from placing your order to receiving it is:

United States: 6–13 business days

Canada: 8–14 business days

United Kingdom and European Union: 7–15 business days

Australia and New Zealand: 8–20 business days

These timeframes are estimates and are not guaranteed.

FREE STANDARD SHIPPING

We offer free standard shipping on all orders to every destination available at checkout, with no minimum purchase required. All standard shipping costs are covered by KEYA Jewelry.

Customs Duties & Import Taxes

Customs requirements vary by country and region. Depending on the destination, an order may be subject to import duties, taxes or customs processing fees imposed by local authorities.

Any applicable import duties, taxes or customs processing fees are covered by KEYA Jewelry. Customers will not be required to pay additional import charges upon delivery.

ORDER TRACKING

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

Tracking information may take 24–72 hours to update after the carrier receives the parcel. You can check the latest delivery status through our Track Your Order page.

DELIVERY DELAYS

Delivery estimates may be affected by customs clearance, severe weather, peak shopping periods, carrier disruptions, local delivery conditions or other circumstances beyond our control.

KEYA Jewelry is not responsible for carrier or customs delays, but we will be happy to assist you in investigating a delayed shipment.

SHIPPING ADDRESS

Please make sure that your shipping address is complete and correct before placing your order.

If you notice an error in your shipping address, contact us as soon as possible at info@keyajewelry.com. We will try to assist you, but address changes cannot be guaranteed once an order has entered processing or has been dispatched.

KEYA Jewelry is not responsible for delays, failed deliveries or additional shipping costs caused by an incorrect or incomplete address provided by the customer.

LOST OR DELAYED ORDERS

If your tracking information has not updated for an extended period, or your order has not arrived within the estimated delivery window, please contact us at info@keyajewelry.com.

Include your order number and tracking number so that we can assist you in contacting the shipping carrier and investigating the shipment.