FAQ

FREQUENTLY ASKED QUESTIONS

PRODUCT INFORMATION

What materials are KEYA rings made from?

KEYA rings are crafted from materials including stainless steel, titanium and tungsten carbide. Selected designs also feature wood, shell, resin, carbon fiber, cubic zirconia or other decorative inlays. Please refer to each product page for the exact materials and finish.

How do I choose the correct ring size?

Use our Ring Size Guide to measure your finger and compare the result with US ring sizing. If your measurement falls between two sizes, we generally recommend choosing the larger size.

Can I wear my ring in water?

Occasional contact with clean water is generally fine for many metal rings. However, we recommend removing your ring before swimming, showering or using cleaning products. Chlorine, salt water and chemicals may affect plated finishes and inlay materials.

Will the color or finish fade?

The durability of a finish depends on the material, plating and how the ring is worn. To preserve its appearance, avoid repeated contact with chemicals, perfumes, lotions and abrasive surfaces.

Why does my natural inlay look different from the product image?

Natural materials such as shell, stone and wood can vary slightly in color and pattern. These natural differences make every ring unique and are not considered defects.

ORDERS & SHIPPING

How long does order processing take?

Orders are normally processed before being handed to the shipping carrier. Processing times may vary during busy periods, holidays or promotional events.

How can I track my order?

Once your order has shipped, we will send a confirmation email containing your tracking information. Tracking updates may take a short time to appear after the carrier receives the parcel.

Can I change or cancel my order?

Please contact us as soon as possible at keya2025919@outlook.com. We will try to help, but changes or cancellations cannot be guaranteed once an order has entered processing or has shipped.

RETURNS & CARE

What is your return policy?

We accept return requests made within 30 days after your order has been delivered. Items must be unworn, unused and returned in their original condition and packaging. Please read our Refund Policy for complete details.

How should I care for my KEYA ring?

Wipe your ring gently with a clean, soft and dry cloth after wearing. Avoid harsh chemicals, abrasive cleaners and prolonged exposure to moisture. Visit our Jewelry Care Guide for more information.

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